Refund Policy

Refund Policy

At PeachBox, your satisfaction is our priority. We strive to ensure that you have a positive experience with our products and services. If for any reason you are not satisfied with your purchase, please review our refund policy below.

Returns

You have 7 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of goods are exempt from being returned, such as perishable goods, custom products, and intimate items.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us and send your item to the address provided.

Shipping

To return your product, you should mail it to the address provided in our return instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Several types of goods are exempt from being returned. These include:

• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials, or flammable liquids or gases
• Custom products (such as special orders or personalized items)

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at __.

Contact Us

If you have any questions about our refund policy, please contact us at __.

We appreciate your understanding and thank you for shopping with PeachBox!